These guidelines have been developed to assist business owners and managers to provide a safer workplace. They offer information to businesses at risk from robbery on how to conduct oneself during an armed robbery and putting in place clear policies and procedures.

In this guideline you will find:

• Practical guidance in devising policies and procedures to deter potential robbers; and
• Advice on how to minimise the effects of a robbery on staff.

Revised November 2011

Table of Contents

PART 1: INTRODUCTION

1.1 Aims of these Guidelines
1.2 Key Elements

PART 2: RISK MANAGEMENT

2.1 Policies
2.2 Identification of Risk
2.3 Protecting the Premises
2.4 Security of Cash and Drugs
2.5 Opening and Closing Procedures
2.6 Access to Premises

PART 3: EDUCATION AND TRAINING

3.1 Safety and Security Measures
3.2 Robbery Awareness
3.3 During a Robbery
3.4 After the Robbery

PART 4: OPERATIONAL PROCEDURES FOLLOWING A ROBBERY

4.1 Notifying the Police
4.2 Before the Police Arrive
4.3 When the Police Arrive
4.4 On Being a Witness

PART 5: MONITORING/AUDIT FUNCTION

PART 6: PUBLIC RELATIONS AND COMMUNICATION WITH THE MEDIA

6.1 Authorised Spokesperson
6.2 Reporting
6.3 Victims

PART 7: REVIEW AND EVALUATION

APPENDIX: SUPPORTING INFORMATION